LGO Complaint Upheld Against Broxbourne Borough Council – High Leigh Garden Village


On the 31st May 2019 a complaint against Broxbourne Borough Council was finalised and the complaint was upheld. This complaint was in relation to the late overnight works for High Leigh Garden Village.

Summary: Mr Y complains about the Council’s decision not to enforce against breaches of planning control at a development site close to his home. The Ombudsman does not uphold this part of the complaint because the Council was entitled to resolve the breaches informally. Mr Y also complains about the Council’s decision to grant permission for noisy works under Section 61 of the Control of Pollution Act. The Ombudsman finds fault because the Council approved the application without visiting the site and noting errors in the measurements. This meant the developer was not required to install additional acoustic barriers, and so Mr Y suffered more disturbance than necessary for eight nights in total. The Council will apologise and pay £150 to Mr Y.

LGO, 31st May 2019
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